Frequently asked questions
How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on delivery partner website.
I am unable to see my order details in my account What should i do?
How long it takes to deliver the Order?
It takes 3-7 working days to ship an order. Once shipped, a product should bedelivered to you within 5 days.
If the area where you live is very interior in the region.
Natural calamities like heavy rain, earthquake etc.
Political disturbance, National and Regional holidays etc.
I missed the delivery of my order today so what can I do now?
Can I accept the package after checking the contents inside it?
Cancellation & Returns
How can I cancel my order?
When can i can cancel my Order ?
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
How long does it take to cancel an Order ?
Can Galatool.com cancel any order?
Can I return the product delivered to me?
Can I return the order if I received a different color of the product ?
What should I do if I find the package open or tampered on delivery?
Sorry about that. Please get in touch with our customer care team at firstname.lastname@example.org or call us on our helpline number +91 9820639647 between 10 AM and 5 PM
When I can get refund of my Cancelled order?
My payment process was interrupted. What should I do?
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.
How can I pay for an order?
Cash on Delivery
Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
Can I use Credit/Debit card or Netbanking to pay on industrybuying through my mobile?
Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
How do I pay using a credit or debit card?
Can I pay with any Credit card?
You can choose to pay on industrybuying with any Visa, MasterCard or American Express Credit cards issued in India.
Can I use any Debit card to pay?
You can choose to pay on Galatool with any Visa, MasterCard or Maestro Debit card.
Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?
Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale
What does ‘Out of Stock’ mean?
It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.
Is it necessary to have an account to shop on Gala Tool?
What does 'Preorder' or 'Forthcoming’ mean?
Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.
Why do I see “COD Charges”?
Is installation offered for products?
Does industrybuying deliver internationally?
Is warranty applicable to products I buy on galatool.com?
The warranty card is not sealed on the product I bought. How do I claim warranty?
Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at email@example.com
Why is the warranty card on my product not sealed?
We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.